Rückerstattungsrichtlinie

This Refund Policy forms part of the Synquake Terms of Service.

1. GENERAL POLICY

Unless otherwise required by applicable law, all subscription fees, recurring charges, and other payments made to Synquake are non-refundable.

By purchasing a subscription, you acknowledge that access to the Service begins immediately and that refunds are limited as described in this Policy.

2. ELIGIBLE REFUND REQUESTS

A refund may be granted solely if all of the following conditions are met:

• A material malfunction of the Service exists;
• The malfunction is directly attributable to Synquake;
• The malfunction substantially prevents use of paid functionality;
• Synquake is unable to provide a reasonable workaround or correction within a commercially reasonable timeframe.

Refund eligibility is determined by Synquake in good faith after investigation of the reported issue.

3. NON-REFUNDABLE CIRCUMSTANCES

Refunds will generally not be provided for:

• Failure to use the Service;
• Change of mind;
• User error;
• Incorrect configuration;
• Failure to understand Service functionality;
• Third-party platform outages;
• Third-party API limitations;
• Third-party rate limits;
• Account suspension resulting from policy violations;
• Dissatisfaction with features that operate as documented;
• Experimental or beta functionality;
• Failure to cancel a subscription before renewal.

4. DATA SYNCHRONIZATION ISSUES

Because Synquake operates as a synchronization platform, customers are responsible for:

• Reviewing synchronization settings;
• Testing workflows;
• Maintaining backups;
• Verifying data mappings.

Data loss, record overwrites, duplicate records, deleted records, synchronization conflicts, or other outcomes resulting from customer configuration do not automatically qualify for refunds.

5. REFUND REQUEST PROCEDURE

Refund requests must be submitted to:

info@synquake.com

Requests should include:

• Account email address;
• Description of the issue;
• Relevant dates and times;
• Supporting evidence where available.

6. CHARGEBACKS

Customers agree to contact Synquake and attempt to resolve billing concerns before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in account suspension or termination.

7. MODIFICATIONS

Synquake reserves the right to modify this Refund Policy at any time.

Updated versions become effective upon publication.