Confidentialité

This Privacy Policy explains how SOLIZY LLC ("Synquake", "Company", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when you access or use the Synquake website, software platform, applications, APIs, integrations, and related services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Data Controller:

For questions regarding this Privacy Policy, please contact us at info@synquake.com.

2. SCOPE

This Privacy Policy applies to:

• Synquake website visitors;
• Registered users;
• Customers;
• Prospective customers;
• Support contacts.

This Privacy Policy does not govern the privacy practices of third-party services connected through Synquake.

3. OUR ROLE

3.1 When We Act as Data Controller

Synquake acts as a Data Controller regarding:

• Account registration information;
• Billing information;
• Subscription information;
• Marketing communications;
• Customer support communications;
• Website analytics;
• Security logs.

3.2 When We Act as Data Processor

Synquake acts as a Data Processor regarding personal data processed through customer-configured synchronizations and integrations.

Customers remain responsible for ensuring they have appropriate legal grounds to process and transfer such data.

4. INFORMATION WE COLLECT

Account Information

We may collect:

• Name;
• Email address;
• Company name;
• Account credentials;
• Profile information.

Billing Information

We may collect:

• Billing address;
• Transaction identifiers;
• Subscription details;
• Payment status.

Payment card information is processed by third-party payment providers and is not stored by Synquake.

Technical Information

We may collect:

• IP address;
• Browser information;
• Device information;
• Operating system;
• Time zone;
• Log data;
• Diagnostic information.

Usage Information

We may collect:

• Synchronization activity;
• Integration settings;
• Feature usage statistics;
• Account activity records.

Support Information

We may collect:

• Support requests;
• Communications;
• Troubleshooting information;
• Attachments voluntarily provided.

5. CUSTOMER DATA

Customer Data includes data synchronized, transferred, processed, stored, or accessed through integrations configured by customers.

Synquake processes Customer Data solely to:

• Provide the Service;
• Maintain Service functionality;
• Secure the Service;
• Troubleshoot issues;
• Comply with legal obligations.

We do not sell Customer Data.

6. LEGAL BASES FOR PROCESSING

Where GDPR applies, we process personal information under one or more of the following legal bases:

• Performance of a contract;
• Compliance with legal obligations;
• Legitimate interests;
• Consent, where required.

7. HOW WE USE INFORMATION

We may use information to:

• Provide the Service;
• Authenticate users;
• Process payments;
• Manage subscriptions;
• Improve functionality;
• Respond to support requests;
• Detect fraud and abuse;
• Enforce legal rights;
• Comply with legal obligations.

8. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies for:

• Authentication;
• Security;
• Analytics;
• Preferences;
• Performance monitoring.

Users may manage cookies through browser settings.

9. SHARING OF INFORMATION

We may share information with:

• Cloud infrastructure providers;
• Payment processors;
• Analytics providers;
• Security providers;
• Customer support providers;
• Professional advisors;
• Government authorities where legally required.

We do not sell personal information.

10. INTERNATIONAL DATA TRANSFERS

Information may be processed and stored in countries outside the user's country of residence.

Where required, Synquake implements appropriate safeguards for international transfers, including contractual protections and recognized transfer mechanisms.

11. DATA RETENTION

We retain information only for as long as reasonably necessary to:

• Provide the Service;
• Fulfill contractual obligations;
• Resolve disputes;
• Comply with legal obligations;
• Enforce agreements.

Following account termination, Customer Data may be permanently deleted without recovery.

12. SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Such safeguards may include:

• Encryption in transit;
• Access controls;
• Authentication measures;
• Monitoring systems;
• Security logging.

No method of transmission or storage can be guaranteed to be completely secure.

13. YOUR RIGHTS

Depending on applicable law, you may have rights to:

• Access personal information;
• Correct personal information;
• Delete personal information;
• Restrict processing;
• Object to processing;
• Receive a copy of personal information;
• Withdraw consent where processing is based on consent.

Requests may be submitted to info@synquake.com.

14. GDPR RIGHTS

Individuals located within the European Economic Area may have additional rights under the General Data Protection Regulation (GDPR).

Complaints may be submitted to a competent supervisory authority.

15. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under applicable California privacy laws.

Eligible users may request information concerning the collection, disclosure, and deletion of personal information.

16. CHILDREN

The Service is not intended for individuals under eighteen (18) years of age.

We do not knowingly collect personal information from minors.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updated versions become effective upon publication.

Continued use of the Service after publication constitutes acceptance of the updated Privacy Policy.

18. CONTACT